DSA capacitates municipal employees

SERVICE EXCELLENCE --- Municipal Administrator Mastura S. Tapa (right) during interview of Mindanao Expose’ on the efforts of the municipal government to upgrade basic services and achieve public excellence, ethics, and accountability. (ANNE ACOSTA - MINDANAO EXPOSE’)

DATU SAUDI AMPATUAN (DSA), Maguindanao --- This local government continues to capacitate municipal employees to further upgrade the delivery of its basic services for the people.

Municipal Administrator Mastura S. Tapa said the effort is part of their 2017 Comprehensive Development Plan (CDP).

“Last August 2 and 3, we have conducted the first-ever seminar on Basic Customer Service Skills. Under the BCSS, we taught the employees on the proper way of treating clients with courtesy,” Tapa said.

Among its inclusions are the employee’s specific job descriptions according to their functions under time management and observance of official office hours.

“We are now on the second module and our next schedule is on September 15. The series of seminars contain five modules. Hopefully, we will be able to finish it after six months,” Tapa said.

Mayor Bai Anida A. Dimaukom said that they would also want to give emphasis on the service mission and service values of the local government’s various sections.

“In every module, we are going to have specific visions… and as part of the series are seminars, value of public excellence, ethics, and accountability,” Mayor Dimaukom said. (GILMHAR A. LAO & ANNE ACOSTA - MINDANAO EXPOSE’)